Flexibility you can plan around
If your dates change, ask for another day or period without an extra change charge, provided there is availability. If you cancel an eligible service at least 90 days before it starts, you may choose a refund of the service amounts paid or hold them as credit for future travel, valid up to five years.
- Date changes: no additional change charge where a new date is available.
- Early cancellation: refund option or long-validity credit at least 90 days before the trip.
- Closer-in changes: the published guarantee preserves 100% of eligible service amounts as credit for rescheduling between 90 and seven days before departure.
The limits worth knowing now
Cash refunds are 50% between 90 and 30 days before departure and unavailable less than 30 days before departure. No-shows receive no restitution. A few separately booked extras, such as event tickets or certain hotel reservations, follow their own conditions rather than the windows above. Credit is not cash, is for the original customer, and cannot be transferred to a third party, and the published guarantee does not extend to a cancellation in the last seven days. These details are why we recommend reading the terms before making a payment rather than relying on a slogan alone.
Design the journey together
Tell the team about the places you want to see, how long you can travel and where you would like to begin. An English-speaking driver and private Mercedes-Benz transport can be part of a personalized journey across Portugal, with the itinerary and your booking conditions agreed before confirmation.
Services are confirmed when full payment is received. Ask for written clarification of any date, included element or exception that matters to you.